Privacy Policy

Raindeer Supply Co is a family-run candle brand operated by The Social Media Posse LLC. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, join our Candle Club, sign up for emails, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Order history
• Subscription information
• Payment-related information processed through our payment provider
• Website usage information, device information, and cookies

2. How We Use Information

We use your information to:

• Process orders and subscriptions
• Arrange local porch delivery
• Communicate about orders, deliveries, and account updates
• Send marketing emails if you opt in
• Improve our website, products, and customer experience
• Prevent fraud and misuse
• Comply with legal obligations

3. Email Marketing

If you sign up for our email list, we may send you updates about new scents, Candle Club information, seasonal releases, promotions, and company news. You can unsubscribe at any time using the link in our emails.

4. Payment Information

Payment transactions are processed through third-party payment processors. We do not store your full payment card details on our own servers unless explicitly stated otherwise by our platform.

5. Sharing Information

We do not sell your personal information. We may share information with trusted third parties as needed to operate the business, including:

• Payment processors
• Website hosting providers
• Email marketing services
• Subscription management tools
• Delivery coordination tools
• Legal or regulatory authorities if required

6. Local Delivery Information

If you place an order for local delivery, we may use your address and delivery instructions to complete your order. Please provide accurate information and notify us of any changes before your next delivery window.

7. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve site functionality
• Remember user preferences
• Measure site traffic and performance
• Support marketing and retargeting efforts

Please see our Cookie Policy for more information.

8. Data Security

We take reasonable steps to protect your information, but no website or online transmission is completely secure. By using the site, you acknowledge this risk.

9. Children's Privacy

Raindeer Supply Co was inspired by young entrepreneurs Rainier and Teddy, but this website is intended for adults making purchases or managing accounts. We do not knowingly collect personal information from children without appropriate legal basis.

10. Your Rights

Depending on your location, you may have rights related to access, correction, deletion, or restriction of your personal information. Contact us to make a request.

11. Third-Party Links

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices of those third parties.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy, please contact us at [email protected].